All stressed out and no place to go - Dealing with difficult people at work

We’ve all been victimized by them at some time or another. The backstabber, the complainer, the perfectionist, and the worst of all the defensive person. Moving from chaos to calm is fairly easy with a little practice.
This is a great self-Help video that you should bookmark when you need coaching.

Major points:
1. Resentment is like taking poison and waiting for the other person to die.
2. Have someone make a tight fist and try to open it, about 10% are successful. The harder you try the tighter the fist.
3. The bribe technique does not work.
4. If you try to force someone to change they will either resist or resent us, or both. As a result they become more motivated to defend their position.
5. Raise your awareness level as to what is really going on.
6. Problems cannot be solved at the same level of awareness at which they were created.
7. Beliefs create interpretations which are congruent to our beliefs.
8. Beliefs create expectations which in turn create our emotions.
9. Our emotions create our behaviors.
10. Chronically difficult people believe that the world is an unsafe place and that the world is out to get them.
11. They suffer from low self esteem.

Another great Self-Help Video worth watching